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POLICIES

At Thyme and Rosemary, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

CANCELLATION AND REFUNDS

How It Works

Please carefully read before confirming your order. We require a 50% deposit to secure your event date and your order details as per conversation. This fee is non-refundable; however, it can be used on a future date that would be mutually agreed upon (which has an expiry of one year from date of original event) only if cancellation is made 14 days prior. The remaining balance is due 14 days prior to the event date. Should there be a covid related cancellation, 75% of this portion will be refunded back to you. Any cancellations with less than 5 days notice from the scheduled event date will not be refunded, nor rescheduled

If you have any questions or concerns, please communicate with us and we will do the best we can to accommodate you. 

ALLERGIES

Thyme and Rosemary is based out of a common allergen facility. We are not responsive for any allergic reactions  to our food if we have not been forewarned of any allergies or dietary requirements.